The Official ActiveRain Guide

head_left_image

Activerain Internal Error 500....How to correct error when trying to insert profile photo on Outside Blog

Ok, so I am currently helping Dona Reynolds get her outside blog up and running and one of the issues that we kept face was an error message over and over whenever we tried to load her profile picture.  After trying on both web browsers on numerous days, and also scouring through Activerain for a solution, I finally decided to contact Brad Andersohn for assistance.

Upon speaking with Brad, we answered the problem quickly.  The issue was the size of the picture.

While the site currently says the picture should be no wider than 189 pixels, it should actually say the profile picture needs to be EXACTLY 189 pixels wide.

Once I resized the photo, I had no more problems and was able to finish the set up of Dona's outside blog.  So, if you have been trying to set up your photo and have not been able to add it to your outside blog profile yet, try resizing the picture to the 189 pixels wide and you will be able to upload instantly.

 

 

_______________________________________________________________________________________________________

Get a Custom WordPress Site

I am the Co-Founder of 210 Consulting- Social Media Advisors.  I have traveled the country as a social media speaker.  If you would like more information on any of the topics discussed in this blog, please contact me directly.  We specialize in social media training, online consulting, and the creation of your own custom WordPress site.

Feel free to subscribe to my blog to keep up to date with my latest posts of tips & tricks to enhance your experience on ActiveRain. If you would like, you can sign up to receive updates via email directly in your inbox.

Also, let's connect on these great social networks:

Follow Me on Twitter   Follow Me on Facebook   Lets get Linkedin      Follow my Photo Stream on Flickr   Watch my Crazy Movies on YouTube

9 commentsJeremy Blanton • February 03 2009 03:44PM

Comments

Okay -- that is a great tip -- I am sure all will be greatful for this time-saving information.

Posted by Joan Whitebook Southern New Hampshire (BHG The Masiello Group) over 3 years ago

I actually even tried resizing it to exactly 189 and it did not work so I just through in a different picture

Posted by Boca Raton Florida Homes for Sale David Serle (RE/MAX Services) over 3 years ago

Thanks so much Jeremy! I have been struggling with this and getting the little red x for about two weeks now.  I keep reminding myself to check it out w/the AR guru's but haven't had time!  Thanks for solving my mystery.  KM

Posted by Kristin Moran, San Antonio,TX~Real Estate 210-313-7397 (Owner - RE/MAX Access - KristinMoran@Remax.net) over 3 years ago

I also discovered this the hard way.  About 3 hours of frustration before I finally resolved it.

Posted by Robert May - Lethbridge REALTOR ® and Mortgage Broker (Verico Canada First Mortgage/ Rainbow Realty) over 3 years ago

This is a good bit of information to have. Thanks for sharing. It's timely for me as I am about to do a full make-over on my outside blog.

Posted by Vickie Nagy, 925-407-7987 Broker for San Ramon, Danville, Dublin, Pleasanton (Vickie Nagy, Broker Associate BMC Real Estate DRE#01363932) over 3 years ago

I had the same problem last year.  I decided to chabge the picture size and it worked.

Posted by John Walters (Licensed in Slidell, Louisiana) (Frank Rubi Real Estate) over 3 years ago

Jeremy, Your such a nice guy for putting that much effort into helping someone. I had that problem and just put another picture in and went on.

Posted by Charles Stallions Real Estate Services over 3 years ago

Jeremy,

Thanks for passing this info along!!! Thanks,   Fran

Posted by Fran 'The Title Man' Gaspari Title Insurance-PA & NJ (Patriot Land Transfer, Inc.) over 3 years ago

Hi Jeremy,

Yes, that was an issue we came across early on as well. We believe they've since changed the wording to say "exactly". Thanks for letting others know, you're always usually one of the first to notice something on this network. 

Sicnerely, Active Castellum

Posted by Castellum Realty - Lancaster real estate - homes for sale in lancaster county PA (---Preferred Lifestyle Advisors---) over 3 years ago

Participate



(optional)
What does the graphic say?