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Activerain Internal Error 500....How to correct error when trying to insert profile photo on Outside Blog

Ok, so I am currently helping Dona Reynolds get her outside blog up and running and one of the issues that we kept face was an error message over and over whenever we tried to load her profile picture.  After trying on both web browsers on numerous days, and also scouring through Activerain for a solution, I finally decided to contact Brad Andersohn for assistance.

Upon speaking with Brad, we answered the problem quickly.  The issue was the size of the picture.

While the site currently says the picture should be no wider than 189 pixels, it should actually say the profile picture needs to be EXACTLY 189 pixels wide.

Once I resized the photo, I had no more problems and was able to finish the set up of Dona's outside blog.  So, if you have been trying to set up your photo and have not been able to add it to your outside blog profile yet, try resizing the picture to the 189 pixels wide and you will be able to upload instantly.

 

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I am the Co-Founder of 210 Consulting- Social Media Advisors.  If you would like more information on any of the topics discussed in this blog, please contact me directly.

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9 commentsJeremy Blanton • February 03 2009 03:44PM